FAQ's


When will my item ship?

We usually send items out within two business days of the order. Some of our products will have a shipping date in the description or will have a notice that if the item is not in store at the time of purchase it will be sent out as soon as it is restocked. 

 

How long does it take to ship my order? 

This depends entirely on the shipping option you choose at checkout. We work hard to provide quick service but can only go as fast as the shipping company we use. We use up to the moment information from the shipper to ensure you have control over what you want and when you want it.  

 

What if I don't like my item? 

We have a returns page that will guid you through the process of returns. Because you are shopping online we want you o love what you get so we alow exchanges and returns within 14 days of purchase. Please note that shipping costs are non refundable and not reimbursed. 

 

What if my item is damaged? 

First of all we are so sorry you received a damaged item. Items damaged during shipment should be reported to the shipping company. If it manufacturer we will work on it with you. If it is due to use we give responsibility to you. 

 

Can I return Items on sale? 

The short answer is no, unfortunately we can not take any items back that are on sale. This includes sales gained using discount codes. 

 

So you picked Local Pick Up as your shipping option. 

You will be notified via email when your order is ready to be picked up. We do this because, as mentioned above, we do pre orders and have some items always available as basics. Once you receive your email you may pick up in the Lethbridge store during business hours. 

 

I signed up for a Restock Notification, why haven't I received an email?

We are not able to restock everything. We do our best to get you what you want but it is not always possible. If it does come back you will be notified immediately. 

 

Where is Arlene? 

She is shopping for new MISH clothes!

 

If you have any other questions feel free to contact us through our contact page, the live chat to the right or via email 2013mish@gmail.com we will get back to you as soon as possible. 


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